Uvjeti korištenja

By using this site and buying tickets or items you accept these terms.

The seller

CIBONA FAN SHOP j.d.o.o. za trgovinu i usluge, Savska cesta 30, 10000 Zagreb, Croatia. OIB (tax number) 16648469132, company number 05246067, register number 081301981. The company is entered in the court register of the Commercial Court in Zagreb.

How a purchase works

• Choose — pick the event and the seat, or an item from the fan shop, and add it to the basket.
• Basket — before paying you see the items, the quantity, the price with VAT included and the shipping cost. Everything can still be changed or removed.
• Details — enter your name, e-mail address and the details needed for the invoice. A mistyped field is flagged beside the field itself and corrected before you continue.
• Acceptance — a tick box confirms these terms and the privacy statement. Payment is not possible without it.
• Payment — by card, through an authorised payment service provider. The contract is concluded the moment the payment is approved.
• Confirmation — the order confirmation, the invoice and the ticket with its QR code arrive at the address you entered, immediately.

Tickets

• A purchased ticket is valid for the stated event, date and seat, and is checked by its QR code at the entrance; the code is valid for a single admission.
• Tickets are delivered by e-mail after purchase. Do check your spam folder; tickets are also available in your account.
• Reselling tickets above the stated price is not permitted.

Payment and invoice

Prices are shown in euro, VAT included — 5% on tickets and 25% on fan-shop items. Payment is made by card through an authorised payment service provider; every purchase is issued a fiscalised invoice, which we deliver by e-mail.

All payments will be effected in EUR. The amount charged to your card account is converted into your local currency according to the exchange rate of the card associations.

Payment security

The confidentiality of your data is protected and ensured by using the latest version of TLS encryption. Online billing pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. Data travels over a protected connection between the customer, Monri WebPay and the financial institutions, and over a virtual private network (VPN) between Monri and those institutions. Monri Payments is a PCI DSS Level 1 certified payment service provider. Card numbers are neither stored by nor accessible to the merchant. Additional authentication is performed with the 3-D Secure protocol.

Delivery

• Tickets are delivered by e-mail immediately after a successful payment, together with the receipt. They are also available in your account.
• Fan-shop items are shipped to the address on the order or collected at the club, whichever you choose at checkout. We ship worldwide; the buyer bears the delivery cost, which is shown in the cart before payment.
• Deliveries outside the European Union may attract customs duties, import charges and clearance fees under the rules of the destination country. These are borne by the buyer and are included in neither the item price nor the delivery cost.
• Orders are dispatched without delay and within 30 days of receipt at the latest. If we cannot deliver, we will tell you and refund the amount paid.

Complaints and refunds

• Complaints are made in writing to [email protected] or by post to the registered address. We answer a complaint in writing within 15 days at the latest.
• For a faulty or damaged item you are entitled to repair, replacement, a price reduction or cancellation with a refund, under Croatian obligations law.
• When buying goods at a distance you may withdraw from the contract within 14 days without giving a reason. The period runs from the day you receive the parcel.
• Refunds are made by the same route the payment took, to the card used for the purchase, without delay once we establish the claim is founded.

Cancelled events and refunds

Should an event be cancelled, we will publish refund instructions. The right of unilateral termination does not apply to tickets for events held on a specified date (Art. 79 of the Croatian Consumer Protection Act).

Conduct at the event

Visitors must follow the arena's house rules and the instructions of the stewards. The organiser may refuse admission to anyone breaking the house rules, with no right to a refund.

Contact

For questions and complaints: [email protected]. Customer phone: +385 1 4843 016, weekdays from 9 a.m. to 5 p.m.